Terms & Conditions

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1. General terms and acceptance

These Terms & Conditions form an agreement between you and the operator of Royal Ace Casino. They apply to the website, your player account, casino games, promotional features and any related services made available through the website. Additional rules may apply to particular games, promotions, competitions or payment methods. Those additional rules will be made available before they apply and form part of these terms.

By accessing the website or using its services, you agree to comply with these terms and all applicable Australian laws and regulations. If you do not agree with any part of the terms, you must not use the website. We may update these terms from time to time to reflect changes to the website, legal requirements, security practices or the way services are provided. Updated terms will be published on the website. Your continued use after an update may be treated as acceptance of the revised terms.

You are responsible for reading the current version of these terms. We may also suspend, change or discontinue all or part of the website where reasonably necessary, including for maintenance, security, technical problems, legal compliance or operational reasons. Where practical, important changes will be communicated through the website or your account.

Eligibility and lawful use

You must meet the minimum legal age and all other eligibility requirements that apply in your location before using the services. You must not use the website if online gambling is unlawful for you, if you are located in a restricted jurisdiction, or if you are prohibited from gambling by law or by an applicable self-exclusion arrangement. You are responsible for checking whether access and use are permitted where you live.

The website is intended for personal, recreational use. You must not use it for unlawful activity, commercial activity, fraud, money laundering, abuse of payment systems or any activity that could harm the website, its users or its service providers.

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2. Accounts, identity and security

You may need to create a player account to use some or all services. The information you provide must be accurate, complete and kept up to date. You must not create an account using another person’s identity, provide misleading information, open accounts for other people or allow another person to use your account.

We may request information or documents to verify your identity, age, location, source of funds or eligibility. Verification may be required before certain account functions are available, including deposits, withdrawals or continued play. If requested information is not provided within a reasonable period, or cannot be verified, access to the account or relevant services may be restricted.

You are responsible for keeping your login details confidential and for all activity carried out through your account, unless you have promptly told us that your account may have been compromised. Choose a strong password, do not share your access details and log out when using a shared or public device. You must tell us promptly if you suspect unauthorised access, incorrect account activity or a security issue.

• Only one personal account may be permitted for each player unless expressly approved otherwise.
• Accounts must not be transferred, sold, lent or made available to another person.
• You must not use automated software, bots, scripts or other tools designed to interfere with the website or gain an unfair advantage.
• We may investigate unusual, suspicious or inconsistent activity and may delay action while checks are completed.
• We may close duplicate, false or improperly used accounts in accordance with applicable law and these terms.

Account suspension or closure

You may ask to close your account at any time by using the available account or support process. Account closure does not remove obligations that arose before closure. We may suspend or close an account where we reasonably believe that these terms have been breached, information is inaccurate, activity is unlawful or suspicious, a responsible gambling measure requires intervention, or continuing to provide the service is not appropriate.

Where an account is closed or restricted, we may review the account, transactions and game history before dealing with any remaining balance. Any action will be taken subject to applicable law, verification requirements and the rights available to you.

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3. Money, games and promotions

You may only use payment methods that are registered in your name or that you are authorised to use. Deposits must be made using lawful funds. You must not deposit funds obtained through fraud, criminal activity or unauthorised use of another person’s payment method. Payment providers may apply their own terms, fees, processing times and verification requirements.

You should check the transaction details before confirming a deposit or other payment instruction. We are not responsible for mistakes caused by incorrect information supplied by you, payment provider delays, rejected transactions or events outside reasonable control. We may refuse, reverse or review a transaction where necessary for security, compliance or technical reasons.

Game outcomes are determined by the applicable game rules and technical systems. You should review the information shown for a game before playing, including any instructions, stake information and relevant features. A game may be interrupted by connection problems, maintenance, device failure or other technical issues. Where a technical error affects a game or transaction, we may correct the error and take reasonable steps to restore the position that would have applied without the error.

Any balance shown in your account is subject to verification and reconciliation. You must not treat a display error, duplicated credit or other obvious technical mistake as funds that are available for use. If you receive funds in error, you must notify us and must not spend or withdraw them.

Promotions and offers

Promotions, bonuses and other offers may be subject to separate terms, eligibility conditions, expiry dates, wagering requirements, game restrictions, transaction rules or other limits. The applicable promotional terms will apply in addition to these terms. You should read them before opting in or using an offer. Unless stated otherwise, offers are intended for one eligible person and may not be combined or abused.

We may withdraw, amend or refuse a promotion where required by law, where an offer has been used incorrectly, or where activity appears designed to exploit an error or bypass its conditions. Promotional balances and related winnings may be removed where the applicable promotional terms permit this or where the account activity involves fraud, manipulation or a breach of these terms.

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4. Responsible gambling, privacy and legal limitations

Responsible gambling

Gambling should be an entertainment activity, not a way to make money or recover losses. Set limits before you play, only gamble with money you can afford to lose and take regular breaks. Do not gamble when affected by alcohol or other substances, and do not chase losses. If gambling is causing concern, stop playing and use the responsible gambling tools or support information made available on the website.

You may be able to request deposit limits, session controls, time-outs or account exclusion, depending on the tools available to you. A request for an account restriction or self-exclusion may limit access for the period selected and may not be reversible until that period has ended. You must not attempt to avoid a restriction by opening another account or using another person’s account.

Privacy and communications

Personal information is collected, used, stored and disclosed as described in the Privacy Policy. This may include information needed to operate the account, process payments, verify identity and age, prevent fraud, meet legal obligations, improve services and provide account-related communications. You should review the Privacy Policy to understand your rights and available choices.

You agree to receive necessary service communications, such as security notices, transaction information, account updates and changes to these terms. Marketing communications may be managed using the options provided in the relevant message or account settings, subject to applicable law.

Website content and liability

We aim to keep the website information accurate and available, but we do not guarantee that the website will always be uninterrupted, error-free, secure or available on every device. Links to third-party websites or services are provided for convenience and may be subject to separate terms and privacy practices.

To the extent permitted by law, we are not responsible for loss caused by events outside reasonable control, your failure to protect account details, incompatible equipment, telecommunications problems, payment provider issues or your breach of these terms. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law.

Questions and complaints

If you have a question, transaction concern or complaint, use the support or contact options published on the website. Provide enough information for the matter to be reviewed, while avoiding the unnecessary inclusion of passwords or sensitive payment details. Complaints will be considered in accordance with the available process and applicable legal requirements.