Betting Rules

1

General betting conditions

Royal Ace Casino may offer a range of casino games, betting products and promotional features. The products available to you may depend on your location, account status, verification information, technical access and any legal or operational restrictions that apply. You are responsible for making sure that online gambling is lawful for you to undertake and that you meet any applicable age requirement before creating an account or placing a wager.

You must use your own account when placing bets. Account details must be accurate, complete and kept up to date. You must not allow another person to access your account, use your payment method or place wagers on your behalf. You are responsible for keeping your login information confidential and should notify the operator promptly if you believe that your account has been accessed without permission.

A bet is generally treated as accepted only when it has been recorded by the platform and a confirmation or equivalent record is displayed. A bet that has not been accepted, or that is interrupted before acceptance, should not be regarded as a completed wager. You should check your account history after placing a bet and report any apparent error as soon as reasonably possible.

• Only one personal account may be used unless the operator has expressly approved an alternative arrangement.
• You must not use false information, another person’s identity or payment credentials that do not belong to you.
• You must not interfere with the website, manipulate game outcomes or use software intended to gain an unfair advantage.
• You must not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.
• You should review the displayed rules, odds, stake information and any relevant conditions before confirming a wager.

The operator may refuse, cancel or limit a wager where this is permitted by the applicable terms. This may include circumstances involving a technical fault, an obvious error, suspected misuse, a duplicated transaction, a breach of account rules or a legal or regulatory requirement. Where a wager is cancelled, the treatment of any stake will be handled under the applicable terms and platform records.

2

Wagers, games and settlement

Before confirming a wager, you should carefully review the game information, available options, stake amount, displayed odds or return information and any restrictions. The rules for a particular game or betting product may contain additional requirements. Those product-specific rules form part of these Betting Rules and may explain how a result is determined, when a bet is final, and how winnings or returned stakes are calculated.

A wager may be rejected if the requested stake is outside an applicable minimum or maximum, if the product is unavailable, if the account does not have sufficient cleared funds, or if the platform cannot process the request. A displayed price, return or game status may change before acceptance. The information shown at the time a bet is accepted is generally used to determine the applicable terms, subject to correction of clear errors and the relevant product rules.

Results are determined using the official outcome or settlement information applicable to the relevant game or betting product. For casino games, the result is generated through the game system used by the platform. For event-based betting, the result may be based on information from the relevant event or an appropriate official source. If an event is postponed, abandoned, changed or subject to an unusual circumstance, the applicable product rules will determine whether the wager remains valid, is resettled or is cancelled.

Technical errors and incorrect information

Online services can be affected by communication failures, maintenance, delays, device problems or other technical issues. You should not assume that a wager was accepted solely because you clicked a button or saw a temporary message. Check your account history and avoid submitting repeated wagers until the status is clear. If a technical error causes a bet to be recorded incorrectly, the operator may take reasonable steps to correct the record in accordance with the applicable terms.

Where information displayed on the platform is clearly incorrect, including an obvious pricing, odds or return error, the operator may correct the error and apply the result that would have applied without the error. If you notice a possible mistake, stop using the affected feature and contact support through the available channel with the relevant account and transaction information.

Account records and balances

Your account history may show deposits, withdrawals, stakes, results, adjustments and other activity. You should review these records regularly and keep your own records where appropriate. If you believe that a transaction, result or balance is incorrect, notify the operator promptly. A review may require information about the date, time, product, stake, transaction reference or other relevant details.

3

Payments, verification and account restrictions

Payments and withdrawals are subject to the payment methods made available on the platform and the applicable account conditions. You may be required to provide information or documents to confirm your identity, age, address, ownership of a payment method or source of funds. Verification checks help protect players, prevent fraud and support compliance with applicable obligations. You must provide information that is truthful, current and capable of being verified.

A withdrawal or other account transaction may be delayed, declined or placed on hold while verification, security or compliance checks are completed. The operator may also restrict account activity where there is suspected fraud, unauthorised use, a breach of these rules, a responsible gambling concern or a legal requirement. You should not attempt to bypass a restriction by opening another account or using a different person’s payment method.

• Use payment methods in your own name unless the applicable terms expressly allow otherwise.
• Keep payment details and personal information secure and up to date.
• Respond promptly and accurately if verification information is requested.
• Do not use deposits or withdrawals to transfer funds for another person.
• Check the applicable terms for any transaction conditions before requesting a withdrawal.

Promotions, bonuses and other offers may have separate conditions, eligibility requirements and wagering rules. If you participate in an offer, read its specific terms before accepting it. Promotional rules may address qualifying wagers, expiry, excluded products, maximum returns, account restrictions and the treatment of bonus funds. If an offer conflicts with these general rules, the specific offer terms may apply to that offer, subject to the wider Terms and Conditions.

4

Responsible gambling and complaints

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and only use money that you can afford to lose. Keep track of the time you spend gambling and take regular breaks. Do not gamble when you are upset, under the influence of alcohol or drugs, or trying to solve financial problems.

• Set personal spending and time limits where those tools are available.
• Never chase losses by increasing stakes or playing for longer than planned.
• Consider taking a break or requesting account restrictions if gambling feels difficult to control.
• Do not ask to reverse a voluntary break or restriction simply because you have changed your mind.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

You can review the Responsible Gambling information on the website for details about available account controls and support options. If you are concerned about your gambling, stop playing and seek help from an appropriate Australian support service or qualified professional. If you believe that another person may be using your account, secure the account and contact the operator as soon as possible.

Questions and complaints

If you have a question about a wager, account record, payment or game result, use the support channel provided on the website. Include a clear description of the issue and relevant information, while avoiding unnecessary sensitive personal details. The operator may review platform records, transaction history, technical logs and applicable rules before responding.

If you are not satisfied with the response, follow the complaints process set out in the website’s Terms and Conditions or other published customer information. Complaints should be made promptly and in good faith. These Betting Rules may be updated from time to time to reflect changes to the service, products, legal requirements or responsible gambling practices. The current version published on the website applies when you use the service, so you should review it regularly.