Privacy Policy

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Information we may collect

To operate an online casino safely and provide suitable services, Royal Ace Casino may collect information directly from you, automatically from your device, or from service providers supporting the website. The information collected depends on how you use the website and the services you request. We only aim to collect information that is reasonably relevant to operating, securing and improving the service.

Account and contact details

When you register or use an account, we may handle details such as your name, date of birth, residential information, username, password, contact details, account preferences and communications with you. We may also keep information about your selections, account activity, responsible gambling settings and requests made through customer support.

Identity and verification information

We may request documents or other information needed to confirm your identity, age, eligibility and account ownership. This can include identification documents, proof of address, information about the source or ownership of funds where appropriate, and records of verification checks. Such information helps us meet our obligations, prevent misuse of the website and protect players and the wider service.

Payment and transaction records

We may record deposits, withdrawals, wagering activity, account balances, payment method details, transaction references and related financial information. Payment providers may process payment information under their own privacy notices. We do not need to retain every detail in the same format, and sensitive payment information may be handled by specialist providers rather than stored directly by the website.

Device, usage and cookie data

When you browse or use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, approximate location, language settings, pages visited, access times and interactions with website features. We may also use cookies and similar technologies to remember preferences, maintain sessions, support security, understand website usage and improve performance.

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How we use information

Personal information may be used for the following purposes. The exact use depends on the information involved, the service you use and the requirements that apply to online gambling services.

• To create, administer and secure your account, including signing you in and maintaining your account preferences.
• To provide casino services, process requested transactions and display information relevant to your account.
• To verify your identity, age and eligibility, and to conduct anti-fraud, anti-money-laundering, security and risk checks.
• To detect, investigate and prevent suspected fraud, unauthorised access, collusion, account misuse, prohibited activity and other security concerns.
• To comply with legal, regulatory, court or law enforcement requirements, including keeping records that we are required to maintain.
• To respond to questions, complaints, technical issues, privacy requests and other communications.
• To monitor, test, maintain and improve the website, systems, products and user experience.
• To understand general usage trends, produce internal reports and support responsible gambling and safer account management.
• To send service messages, account notices and other essential communications.
• To send marketing communications where permitted and where you have provided consent or another lawful basis applies.

We may combine information from different parts of the website where this is reasonably necessary for these purposes. We do not intend to use personal information for purposes that are incompatible with the reason it was collected without providing appropriate information or obtaining permission where required.

Marketing choices

You can choose whether to receive promotional communications where an opt-out option is available. You may follow the unsubscribe instructions in a marketing message or contact us using the details in the data rights section below. Even if you stop marketing messages, we may continue to send important service, security, account or transaction communications.

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Sharing, security and retention

We may share personal information with carefully selected providers that help us operate the website. These providers may support payment processing, identity verification, fraud prevention, hosting, information technology, customer support, communications, analytics, security and other essential functions. They should only handle information for relevant services and in accordance with appropriate instructions and protections.

Information may also be disclosed where necessary to comply with a legal requirement, respond to a lawful request, protect the rights and safety of players or others, investigate suspected wrongdoing, or protect the security and integrity of the website. If the business or part of its services changes ownership or structure, information may be transferred as part of that change, subject to appropriate privacy protections.

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication, monitoring, secure systems and staff or provider procedures. However, no online service or method of electronic transmission can be guaranteed to be completely secure. You should keep your account credentials confidential and tell us promptly if you suspect unauthorised account activity.

We keep information only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or de-identified.

Cookies

Cookies are small files or similar technologies placed on your device when you visit a website. Some are needed for core functions, such as keeping you signed in, maintaining security or remembering settings. Others help us understand website performance, improve features or support relevant communications. You can manage, block or delete cookies through your browser settings. If you disable some cookies, parts of the website may not work as intended.

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Your privacy rights and how to contact us

Depending on the circumstances and the requirements that apply, you may have rights relating to the personal information we hold about you. These rights can be subject to reasonable identity checks, legal exceptions and limits needed to protect security, prevent fraud or meet record-keeping obligations.

• Access: you may ask for information about the personal information we hold about you and, where appropriate, request a copy.
• Correction: you may ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: you may ask us to delete your personal information where there is no continuing legal, security or operational reason to retain it.
• Withdrawal of consent to marketing: you may withdraw consent to promotional communications at any time. This does not affect the lawfulness of processing carried out before consent was withdrawn.

To exercise your data rights, ask a privacy question or make a data-related request, contact us at support@royalacecasino.best. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may ask for reasonable verification before responding. If someone is making a request on your behalf, we may require evidence that they are authorised to do so.

We will review requests and respond within a reasonable period, subject to the nature of the request, the information available and any applicable legal requirements. If we cannot complete a request, we will aim to explain the relevant reason. Closing an account or requesting deletion does not automatically remove records that must be retained for legal, security, dispute resolution, fraud prevention or transaction-record purposes.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or privacy practices. The updated version will be made available on the website and will apply from the date shown or from the time it is published, unless stated otherwise. We encourage you to review this page occasionally so you remain informed about how information is handled.