Responsible Gaming

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Gamble responsibly

Responsible gaming means making informed choices about whether, when and how you play. Before starting, decide how much time and money you are comfortable spending. Only use money set aside for entertainment, and never use funds needed for rent, bills, food, savings or other essential expenses. Once your planned budget or time has been reached, stop playing.

Casino games are based on chance. Previous results do not affect future outcomes, and no strategy can guarantee a win. A win is never certain, regardless of how long you have played or how a game has performed. Do not chase losses by increasing your bets or continuing to play in the hope of recovering money. Losses are part of gambling and should be accepted as a cost of entertainment.

• Set a realistic spending limit before you play and keep to it.
• Set a time limit and take regular breaks away from the screen.
• Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Do not borrow money, use credit intended for essential expenses or sell possessions to gamble.
• Keep gambling separate from work, study, family responsibilities and other important activities.
• Never assume you are due a win because you have lost several times.
• Treat any winnings as luck, not as regular income.
• Review your gambling habits regularly and act early if concerns arise.

Gambling should only be undertaken by adults who are legally permitted to gamble in their location. Do not allow children or other unauthorised people to access your account or payment methods. Keep your login details private and use appropriate device and account security.

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Tools to help you stay in control

Using practical controls can make it easier to follow your plan. Depending on the features available to your account, you may be able to request deposit, wagering, loss or time limits, take a temporary break, or close your account. Limits should be considered before you begin playing. Some changes may not take effect immediately, so continue to follow your existing limits while a request is being processed.

Budget and time planning

Set a gambling budget for a defined period, such as a day, week or month. Do not increase the budget during a session. It can also help to decide in advance how long you will play and to use reminders or breaks. Avoid keeping gambling open in the background or returning to a game simply because you have spare time.

Taking a break

If gambling no longer feels enjoyable, request a break from your account. A break can provide time to review your habits, address financial concerns and seek support. If you believe you need a longer-term restriction, account closure or self-exclusion, contact the available player support channel and clearly explain what you need. Do not open another account or use another person’s account during a break or self-exclusion period.

Account and payment safeguards

Use your own payment method and make sure your account information is accurate and current. Monitor your transactions and account activity. If you notice activity you do not recognise, stop using the account and contact support through the available channel. We may apply checks, restrictions or other measures where necessary to promote safer play, protect accounts or meet applicable obligations.

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Recognising signs of gambling harm

Gambling can become harmful when it affects your finances, relationships, work, study, health or general wellbeing. Concerns can develop gradually, and you do not need to wait for a serious problem before seeking help. An honest review of your behaviour can help you identify whether additional support or a break is appropriate.

• Spending more money or time gambling than you intended.
• Trying to win back money after losing it.
• Increasing bet amounts to achieve the same excitement.
• Borrowing money, missing payments or hiding gambling expenses.
• Feeling restless, irritable or anxious when trying to stop.
• Thinking about gambling frequently or finding it difficult to concentrate on other activities.
• Missing work, study, appointments or family commitments because of gambling.
• Arguing with family or friends about gambling or being secretive about it.
• Gambling to escape stress, sadness, loneliness or other difficult feelings.
• Selling belongings or using savings and essential funds to continue playing.
• Feeling guilt, shame or regret after gambling but continuing anyway.

If any of these signs are familiar, stop playing and consider placing a restriction on your account. Speak openly with someone you trust and seek independent advice. A qualified gambling counsellor can help you understand your behaviour, make a plan and address related financial or personal issues. Support is available even if you are unsure whether your gambling is a problem.

Supporting someone else

If you are concerned about another person’s gambling, choose a calm time to talk. Focus on what you have observed and how it affects you, rather than blaming or judging them. Encourage them to seek professional support and consider protecting shared finances where appropriate. You cannot control another person’s decisions, but you can set boundaries and seek advice for yourself.

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Getting help and making a request

If gambling is affecting your wellbeing, reach out for help as early as possible. In Australia, free and confidential assistance may be available through Gambling Help Online, state and territory gambling support services, financial counsellors and qualified mental health professionals. These services can provide information, counselling and practical guidance for people who gamble, as well as family members and friends. If you are in immediate danger or experiencing a mental health emergency, contact emergency services or an appropriate crisis support service in your area.

For account-related responsible gaming requests, use the available support or account management options on Royal Ace Casino. You may ask about setting a limit, taking a break, closing an account or arranging self-exclusion. Clearly state the action you want taken. We may ask questions to confirm your identity and protect your account. Responsible gaming requests are handled with care, but an account restriction does not replace independent counselling or financial advice.

Royal Ace Casino may refuse or restrict access where there are concerns about a player’s age, identity, location, account security or ability to comply with applicable requirements. We may also review account activity and take proportionate steps where safer gambling concerns are identified. These measures are intended to support player safety and do not guarantee that gambling-related harm will be prevented.

A simple self-check

1. Can I afford the money I am planning to spend without affecting essentials?
2. Have I decided how long I will play and when I will stop?
3. Am I gambling for entertainment rather than to solve a financial or personal problem?
4. Can I stop after a loss without trying to recover it?
5. Am I comfortable being honest with someone I trust about my gambling?
6. Would taking a break or seeking advice be a sensible choice for me?

If your answer to any question causes concern, do not continue playing. Set a restriction, close your account or seek support. Choosing to pause is a positive step and does not require you to justify your decision.