Cookies Policy

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About cookies

Cookies are small text files that a website may place on your computer, mobile phone, tablet or another internet-connected device. They allow a website to recognise a device, remember certain information and support particular functions. Cookies may be set by the website you are visiting, which are known as first-party cookies, or by another service provider whose technology is used on the website, which are known as third-party cookies.

Cookies can be session cookies or persistent cookies. Session cookies are temporary and are generally removed when you close your browser. Persistent cookies remain on your device for a set period or until you delete them. The length of time a cookie remains available can vary according to its purpose and the settings of your browser or device.

Cookies do not usually contain information that directly identifies you by name. However, information collected through cookies may be linked with other information associated with your account or device. Where this occurs, Royal Ace Casino treats that information in accordance with applicable privacy obligations and our Privacy Policy.

Similar technologies may also be used for related purposes. These technologies can include pixels, tags, software development kits, local storage and device identifiers. For simplicity, this policy refers to cookies and similar technologies together as cookies.

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How Royal Ace Casino uses cookies

Royal Ace Casino may use cookies to provide, protect and improve the website. The specific cookies used may change as website features, security requirements and service providers change. Cookies may be used for the following general purposes:

• Essential operation: to enable core website functions, navigation, account access and secure areas to work as intended.
• Security and fraud prevention: to help detect unusual activity, protect accounts, reduce misuse and support the integrity of the website and services.
• Preferences: to remember choices such as language, display settings or other preferences so that you do not need to provide them repeatedly.
• Performance and analytics: to understand how visitors use the website, identify errors, measure performance and improve content, features and usability.
• Communication and marketing: where permitted and applicable, to help deliver relevant communications, assess the effectiveness of campaigns and limit repeated advertisements.
• Compliance and responsible gambling: to support age and identity checks, account controls, safer gambling tools, monitoring and other legal or regulatory requirements.

Some cookies are required for the website to function. If these cookies are disabled, parts of the website may not operate properly, and certain services or account features may be unavailable. Other cookies are not essential and may be managed through available consent tools or your browser settings.

We may use aggregated or statistical information created from cookie data to understand general website activity. This can help us identify technical issues, improve the player experience and make our services more relevant. We aim to use information for legitimate business, security, service and compliance purposes.

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Types of cookies that may be used

Strictly necessary cookies

These cookies are needed for basic website functions. They may support login sessions, secure connections, account navigation, fraud prevention, traffic management and other technical operations. Because they are necessary for the website or a requested service, they may not be removable through every cookie preference tool. You can usually prevent them by changing your browser settings, but doing so may affect website functionality.

Functional and preference cookies

Functional cookies help the website remember choices and provide a more consistent experience. For example, they may remember a selected setting or help maintain a session while you move between pages. These cookies are intended to make the website easier to use and may not be essential to every visit.

Analytics and performance cookies

Analytics cookies provide information about how visitors interact with the website, such as which pages are viewed, whether links are used and where technical problems occur. The information may be combined or analysed in a way that does not directly identify individual visitors. These cookies help us improve reliability, content and website design.

Advertising and marketing cookies

Where used and permitted, marketing cookies may help us understand whether advertising or promotional content has reached an audience and whether it is relevant. They may also support frequency controls or help provide content based on general browsing activity. We do not intend this policy to create any promise that a particular advertising technology will be used.

Third-party cookies

Some website functions may be supported by third-party providers. Those providers may set cookies or use similar technologies in accordance with their own policies. Third-party services may include technology used for security, analytics, payments, customer support or website performance. We encourage you to review the relevant provider information where it is made available.

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Your choices and managing cookies

When available, a cookie banner, preference centre or similar tool may allow you to accept, reject or manage certain categories of cookies. Your choices may apply only to the browser or device used to make them. If you use more than one device or browser, you may need to set your preferences separately.

You can also manage cookies through your browser settings. Most browsers allow you to view stored cookies, block new cookies, delete existing cookies, block third-party cookies or receive a notice before a cookie is stored. The method differs between browsers, operating systems and devices, so you should consult the relevant help or settings information.

1. Open the settings or preferences menu in your browser or device.
2. Locate the privacy, security or site-data section.
3. Review the available cookie controls and choose the settings that suit you.
4. Delete existing cookies if you want to remove cookies already stored on your device.
5. Return to the website and update any available cookie preference tool if required.

Blocking or deleting cookies may affect your experience. You may need to enter information again, lose saved preferences or be unable to use some account, security or website functions. Disabling cookies does not necessarily remove information already collected or prevent all forms of online measurement. Some functions may rely on other technologies or on information held in your account.

Cookie choices are separate from account, marketing and responsible gambling settings. Changing cookie preferences does not automatically close an account, unsubscribe you from every communication or change any safer gambling restriction. Those matters should be managed through the relevant account or service process.

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Privacy, updates and enquiries

Information collected through cookies may include technical details such as an internet protocol address, browser type, device type, operating system, referring pages, approximate location, pages visited, session information and interactions with website features. The information collected depends on the technology used, your settings and whether you are signed in. We handle personal information as described in our Privacy Policy and in line with applicable Australian privacy requirements.

Cookies may help us maintain security and meet obligations relating to account protection, age and identity verification, responsible gambling and the prevention of unlawful or fraudulent activity. We may retain information for as long as reasonably necessary for the purpose for which it was collected, to provide services, resolve disputes, maintain records or meet legal obligations.

We may update this Cookies Policy from time to time. Changes may be made to reflect changes in technology, website functionality, service providers, legal requirements or our practices. The updated version will be published on this page with a revised effective date where appropriate. You should review this page periodically so that you understand how cookies are used.

If you have a question about this policy, the use of cookies or your privacy choices, please use the available contact or support options provided on the Royal Ace Casino website. Do not include sensitive account, payment or identity information unless it is requested through an approved secure channel.

By continuing to use the website after reviewing any applicable cookie notice, you acknowledge that cookies may be used as described in this policy, subject to the choices and controls available to you. Essential cookies may continue to operate where they are required to provide a secure and functional website.